• Resolved m-tag

    (@snooptyson)


    helllo,

    I received a debug error code after trying to create a backup of my site

    BMI-XLr6SFIs-45504

    any help here would be appreciated

    thanx

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @snooptyson

    Your backup process failed due to incorrect directory permissions inside your WordPress installation.

    It would be good if you could adjust permissions and owner of all directories to the same as your PHP handler runs (usually www-data user).

    But if you can’t do that / don’t know how.
    Please give a try to our latest beta:
    https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.2.2.9.zip

    It has a lot of improvements for detection and automatic exclusion of directories that PHP can’t read due to insufficient permissions.
    – Keep in mind that such directories won’t be included in backup.

    Directory example from your debug code, where our plugin could not read the data:
    – wp-content/plugins/wordfence_ (PHP is not allowed to read/enter this directory)

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

    Thread Starter m-tag

    (@snooptyson)

    hi there,

    it took a few days but it seems the plugin wouldnt load because of an PHP mem limit which was promptly fixed.

    it took a long time to get there and only found the problem by activating all the plugins which I had deactivated.

    Anyway, thanx a ton for your kind help and writing back to see if the prob had been fixed

    cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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