Backup Failed

Dear @shmuseum ,

Thanks for getting in touch and sharing with us.

Could you please, send the backup log file, so we can understand the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Thank you beforehand.

Hello:
Here’s the link to the backup log.
https://we.tl/t-hXASJtq0dE
Thanks.

Dear @shmuseum ,

Thanks for the log.
Would it be possible for you to make the execution time 1000 and then try backing up again?

Let us know about the results.

Hello:
Where is the execution time value set?
Thanks

Dear @shmuseum ,

The value can be set from the hosting cPanel.

You can ask your hosting to help you with finding it out as well.

Dear @shmuseum ,

How are you today?

We are wondering whether you set the value we asked about and tried to backup again.

Hello @shmuseum ,

We haven’t heard back from you for 2 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.

Just noticed today that backups stopped uploading to Dropbox on 8/23. Why?

Dear @jberry2019 ,

Thank you for the message.

Please, open a new support thread for the question since the problem you’re facing is a different one.

Also, please, send the backup log for us to check.

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv