backup failed

  • Resolved jjp81962

    (@jjp81962)


    1 month, 1 week ago

    backup failed to create. I have a log id to look at the log that was sent to support.

    BMI-a11QOA84-33639

    let me know what you find.

    I am trying to back up site so i can move to another hosing platform

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @jjp81962 ,

    Your server seems to be really slow.

    The backup process encountered a timeout limit within your Apache configuration and was canceled by the web server.

    Timeout in Apache is not the same as max_execution_time and it seems to be set to just around 30 seconds on your server.

    You need to adjust its value (consider making it at least 300, preferably more) in your virtual host or global configuration and restart Apache, once you do that our backup plugin will be working properly.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @jjp81962 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

    Thread Starter jjp81962

    (@jjp81962)

    Network solutions takes forever to get anything done., I want to get backup done so I can move off there server!!!!

    They said they increased the speed but now when I press the backup button . a yellow box pops up and says it is calculating the backup files. nothing else is happening

    John Pascoe

Viewing 3 replies - 1 through 3 (of 3 total)
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