Backup Failed

Hello @juliepay

Seems like you have some binary-broken files, we can’t read and store them in ZIP.
For such cases, we have prepared different backup method which will automatically detect such files and exclude them dynamically.

Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm
6. Increase the memory_limit variable in your php.ini configuration, most recommended value for you is “256M” (currently it is 40M)

When you do that, try to run your backup once again.

If that won’t work it may mean you don’t have enough space to make the backup.
Even if it says that there is enough, it may not be true.
Some host providers, shared or cloud may display incorrect value.

Let me know if that worked for you ??
Thank you!

Hello @juliepay ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards

Thank you for your help. In the end I deleted that plugin