Backup does not start

  • Resolved BlogAid

    (@blogaid)


    3 years, 8 months ago

    It opens the log file, and then the disk spins, but the progress bar never shows and backup never takes. This is on a newly installed testing site with just WP and a few plugins on it. Below is the entirety of the log file.

    0000.000 (0) Opened log file at time: Thu, 22 Jul 2021 17:02:11 +0000 on https://andigute.myblogaid.net
0000.003 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.59 WP: 5.8 PHP: 7.4.16 (litespeed, Linux elon.securewebhosting.net 3.10.0-962.3.2.lve1.5.52.el7.x86_64 #1 SMP Tue Apr 13 05:36:43 EDT 2021 x86_64) MySQL: 10.3.29-MariaDB-cll-lve (max packet size=268435456) WPLANG: en_US Server: LiteSpeed safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 3.6M | 4M) multisite: N openssl: OpenSSL 1.1.1d  10 Sep 2019 mcrypt: N LANG:  ZipArchive::addFile: Y
Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Steve, I think you have misread the reply you deleted; we were discussing creating *a stand-alone blank install* for debugging purposes, and it was specifically clarified that this should be an empty site with nothing else there.

    @blogaid To avoid any complications, I will mark this thread as closed you can request support from me at https://updraftplus.com/paid-support-requests/ . Please mention that I told you to request that the ticket should be assigned to me. Forum moderators, please note that the poster is also a paying customer who is entitled to use our independent support channel, so I presume this presents no issues for you.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    One more thing. Reading the code of what should come next, possibly the PHP function disk_free_space() is disabled in such a way that a crash results, or somehow otherwise broken on the hosting.

    If you upload this test script into the same directory as WordPress and visit it through your browser, what is the output?

    (Modified to remove mistake in first version).

    <?php require 'wp-load.php'; var_dump(disk_free_space(WP_CONTENT_DIR));

    Thread Starter BlogAid

    (@blogaid)

    I created a new site on WP 5.7, which is what all of my sites and client’s sites are on that are failing.

    And added my standard security and such as that may be in play too.

    The backup failed with the same symptom and log file as before.

    I grilled my host about there being a change to PHP, and finally got to server admin support level. There has indeed been a minor release/tweak to PHP on some servers. They corrected, but I now have to use the RewriteRule .* – [E=noabort:1] on it too. Never had any issues on any Litespeed server until now, so had never needed it. And just that didn’t fix the issue either. Took that and the tweak at the host.

    I ran phpinfo script and it is at 7.4.16

    They did not disclose what the tweak was even though I asked for details.

    Even though it is working now, I did run the other script you requested for the disk free space. It returned float(1974479990784)

    On one of my client’s sites that was having the same issue after we migrated from SiteGround to another host with a Litespeed server, I had installed my UDP Migrator plugin and it ran the backup.

    I took that out and installed the UDP free version again. It ran that time, and without me having to install the noabort code.

    So, I don’t know if the host made tweaks across all servers that ended up fixing it or what.

    I’ll be helping my clients who are on the paid version with what I’ve learned here and will see if that fixes their issue with the auto backups not running and will return here to let you know.

    Thank you so much for your help!!

Viewing 3 replies - 16 through 18 (of 18 total)
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