backup

Hi,

Please could you send us a copy of the latest full backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

Good morning.
Thanks for the quick reply.
Since I’m translating from google, if I understood, you want the last log file.
Toul Chris

Καλημ?ρα.
Ευχαριστ? για τη γρ?γορη απ?ντηση.
Επειδ? κ?νω μετ?φραση απ? google, ε?ν κατ?λαβα, θ?λετε το τελευτα?ο αρχε?ο καταγραφ??.

Hi,

I can see that you are premium user. Please send us your support request here – https://updraftplus.com/paid-support-requests/ as this forum is for the UpdraftPlus free version users only.

You can simply copy the content of your last reply.

Thanks,
Bryle

Hello
I am currently on the free UpdraftPlus plan.

Γεια σα?
Αυτ? η στιγμ? ε?μαι στο δωρε?ν πρ?γραμμα του UpdraftPlus.

Hi,

The log file you’ve sent have the Premium version installed.

Please send us your support request here –?https://updraftplus.com/paid-support-requests/?as this forum is for the UpdraftPlus free version users only.

Kind Regards,

Bryle

Hello
At the time the log was downloaded I was testing premium, but now I’m on the free UpdraftPlus plan.

Γεια σα?
Το δι?στημα που ?γινε λ?ψη του αρχε?ου καταγραφ?? ?κανα δοκιμ?? με το premium, αλλ? τ?ρα ε?μαι στο δωρε?ν πρ?γραμμα του UpdraftPlus.

Hi,

Can you change the archive split size to make the files smaller and more manageable.

To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb save your settings and run a new process.

Regards,
Bryle

Hello
Thanks for the quick reply.
I’ll make the change, try downloading a backup, wait for the automatic backup and let you know tomorrow.
Good evening.

Γεια σα?
Ευχαριστ? για τη γρ?γορη απ?ντηση.
Θα κ?νω την αλλαγ?, θα δοκιμ?σω να κ?νω λ?ψη μπακ?π, θα περιμ?νω το αυτ?ματο μπακ?π και θα σα? ενημερ?σω α?ριο.
Καλ? βρ?δυ.

Good morning.
Unlucky again I didn’t manage to get a backup.
From what little I know, the problem must be related to the Cron Job.
Thanks.

Καλημ?ρα.
Δυστυχ?? και π?λι δεν κατ?φερα να π?ρω μπακ?π.
Απ? τα λ?γα που ξ?ρω, το πρ?βλημα πρ?πει να ?χει σχ?ση με το Cron Job.
Ευχαριστ?.

Hi,

Your backup jumps about a bit. This can sometimes mean the server is overloaded. Can you take a fresh backup and send us the log so we can see if this was a one off or if there is a bigger underlying problem?

Good Evening.
I just checked and saw that it took the automatic backup with the following message:
” Last log message:
The backup finally succeeded (with warnings) and is now complete (Apr 18 05:02:45) “
I am also sending you the latest log file.
Thanks.

Καλησπ?ρα.
Μ?λι? ?κανα τον ?λεγχο και ε?δα ?τι π?ρε το αυτ?ματο μπακ?π με το παρακ?τω μ?νυμα:
” Τελευτα?ο μ?νυμα αρχε?ου καταγραφ??:
Η δημιουργ?α αντιγρ?φων ασφαλε?α? τελικ?? π?τυχε (με προειδοποι?σει?) και ε?ναι πλ?ον πλ?ρη? (Απρ 18 05:02:45) “
Σα? στ?λνω και το τελευτα?ο αρχε?ο καταγραφ??.
Ευχαριστ?.

Hi,

It looks like your log is generating a warning about low visitor numbers which can interfere with the way UpdraftPlus works.

https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/

UpdraftPlus can only make a backup when WordPress is loaded into Memory. This normally happens when someone visits your site.

Therefore you will need to set up an automated task.

Your hosting company will probably have a tool to set up a cronjob, or you can use an online tool such as EasyCron.

Please set the cron job to visit:?/wp-cron.php?doing_wp_cron?every 5 – 10 minutes.

Best,

Paul

Hello Paul
Thanks for the prompt reply.
I don’t think it’s a matter of visits, because I’ve had steady visits for years, but something is happening with the cronjob.
I will try with the EasyCron plugin.
The provider update was “There were no scripts folder as the cron job command set” , “Please do kindly setup the path first Sir” and …..

Toul Chris

Hi,

Your log does suggest a problem with your site visitors (if the backup is scheduled for a time when your site has low visitor numbers then this can be in issue even if you do have high visitor numbers throughout the rest of the day)

Hello
Thanks for the info and I’m closing the ticket.

Γεια σα?
Ευχαριστ? για τι? πληροφορ?ε? και κλε?νω το εισιτ?ριο.