Backslashes in download url causing an error

sorry for delayed reply, looks like a javascript issue, please give me affected url to check if you still using this.

i have same problem, may i know how i can fix this?

thank so much.

@melindamak, Please create a sample package and share the link in reply, so i can check this issue. Also give me the sample pass to download package.

Thanks.

i am using the free download version, and seems there is no way to create package.

I have the following page of which i have prepared the file to download.

The first file Guard60 is the one that can be downloaded with password 12345. Once i entered the password, it will show the following on a blank page:
{“error”:””,”downloadurl”:”http:\/\/web.sanwaglobal.com\/?wpdmdl=2756&_wpdmkey=5638b8556a1eb”}

If i disable the use of password, then it will be fine. Hope you can help to resolve this issue.

Thanks & Rgds,
Melinda

sorry missing the download page link above:

https://web.sanwaglobal.com/documents/

@melindamak, problem is your theme using outdated version of jQuery.

may i know what version of jquery required ?

theme just need to use the jQuery shipped with WordPress itself, then everything will work fine.