Backorder and out of stock emails

  • Resolved mmmediterranean

    (@mmmediterranean)


    1 year, 1 month ago

    Hello,

    I have few issues with email notifications.
    In WooCommerce > Settings > Product Inventory I enabled these options :
    – Enable stock management
    – Enable Out of stock notification
    – Low Stock Threshold (set to 1)

    I have a variation product with 100 increments.

    Someone order 2 of these products, then I received an email saying that the product is out of stock but it has actually 98 increments left.
    Then I received an email like the product have been backordered…

    I don’t want to back order product or receive email about that, only about out of stock notification but, when it’s real…

    Any clue why this happen?

    thanks,

    Simon

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there @mmmediterranean ??

    Welcome to WooCommerce Support. I’d be happy to help you with this.

    Someone order 2 of these products, then I received an email saying that the product is out of stock but it has actually 98 increments left.

    I understand that the out-of-stock notification email is triggered when there is still stock for that product available.

    Could you elaborate further on how these increments are set up, please?

    Could you also share a screenshot of the product data section? That will help us understand the issue. Here’s how to make a screenshot:

    https://wordpress.com/support/make-a-screenshot/

    We await your response to better assist you.

Viewing 1 replies (of 1 total)
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