• Resolved jankadesign

    (@jankadesign)


    My webm background video is not working. You will see a gray area instead of a banner until you move the mouse or scroll the page. I am using Divi Theme Builder. The same situation is with mp4 files.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @jankadesign ,
    Thank you for contacting us.

    I don’t face any issues with the website loading. Here is a recording.

    Will you please kindly send us a recording of the issue you are facing?
    Regards, Mane

    Thread Starter jankadesign

    (@jankadesign)

    So, let me explain how it works and what’s the problem. When the page is fully loaded you can see a big gray rectangle instead of the banner and only when I hover the mouse over the page the banner is shown…

    Here is a record…

    The same situation is with webm or mp4 as background in any other places on the site.

    Thread Starter jankadesign

    (@jankadesign)

    The same situation is on the mobile version, you will see a gray area until you begin to scroll down

    • This reply was modified 1 year, 4 months ago by jankadesign.
    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @jankadesign ,
    Thank you for bringing this issue to our attention.

    We would like to inform you that the delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements.

    While we can disable this delay, please note that it is critical for better website performance scores. We would recommend leaving it in place, as users tend to start interacting with websites right away.

    Therefore, there are two options available:

    1. Leaving the delay in place, which means that JS files will require first interaction to load, resulting in a better final speed score.
    2. Disabling the delay, which will allow JS files to start loading right away, but the speed score will likely be worse.

    Please let us know which option you would prefer, and we will be happy to assist you.

    Thank you for choosing our services, and we remain at your disposal for any further inquiries.
    Regards, Mane

Viewing 4 replies - 1 through 4 (of 4 total)
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