Background Image Disappeared & Won’t Come Back

  • Resolved monkeywisdom

    (@monkeywisdom)


    4 years, 5 months ago

    Hi,

    Not sure what happened, but W3 Total Cache took out my background image. When I check WordPress Admin to see whether the image is still set to show, it shows that it’s still there. I disabled each W3 setting and cleared the cache, one-by-one, until there was nothing left. Background image is still gone. I did find that an object caching setting took out my header image, but I got that back by unchecking that setting. That was after disabling Hummingbird. Now that I deactivated W3TC and Hummingbird, I still don’t have a background image. Any fix for this? Thanks.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @monkeywisdom

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    First, please do not use more than one caching solution because it can cause a lot of conflicts. Using both W3 Total Cache, Hummingbird and As I can see Autoptimize can cause a lot of issues.
    I suggest that you completely remove W3 Total Cache and see if the issue persists.
    If the issues are still there it’s not related to W3 Total Cache. if the issue is gone possibly you need to completely remove Hummingbird plugin (all files, folders, drop-ins, .htaccess rules) and re=install W3 Total Cache.

    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    Thank you!

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