Background doesn’t show up

Hi @paevlus ,

Do you still have this issue?
After I checked your website, the background is loaded on my side.
Here is the screenshot : https://prnt.sc/cvpDtwd43CNg

Or did you referring to a different page?

Hello Jegs,

I have solved my problem. Apparently the transition mode makes the loading of the background and the columns where the transition is located buggy.

I have another problem, I can’t put a favicon. Will this problem be fixed?`

Hi @paevlus ,

Regarding favicon, make sure you put the right size and resolution for the icon.
And also check if your image’s format is supported in your site.
We’ve tested to put favicon on our side and it’s working fine : https://prnt.sc/NmW7FVAH99MU

Hello Jegs,

I don’t have the option in the menu, could you check it.

https://prnt.sc/y1IjiutD74SS

Hi @paevlus ,

The setup is not inside the full site editor.
You can access it by going to your WordPress’s dashboard, then go to Appearance->Customize, and then go to Site Identity.

Hi Jeg,

When I follow your instructions, the customize button sends me directly to the site editor. At each step, the theme sends me back to the editor.

Hi @paevlus ,

It’s Customize under the Appearance menu, not the one on theme’s thumbnail.
Check this screenshot for reference : https://prnt.sc/5qEKilyDlbRw

Thank you.

Hi Jegs,

I don’t have the the customize please check below:

https://prnt.sc/1Fri3QQWacnT

Hi @paevlus ,

It is by default supported by the zeever theme, perhaps there is functionality that hide the customize option.
Could you check and deactivate plugin one by one and see if one of them hide the customize button?

Thank you.

Hi,
I have the same problem on WordPress version 6.0.1.

“Appearance -> Customize” is not visible.
https://prnt.sc/UxUCbdxDrnZD

Only the “Gutenverse” plugin is active.

Is there already a solution?
Any hint will be highly appreciated!

Hi @paevlus and @cyres01 ,

We will investigate what causing this issue.
In the meantime, you can go to customize area by manually typing the url.
Example : https://example.com/wp-admin/customize.php
Replace example.com with your site address.

Thank you.

Hi @jegstudio,
thanks for the hint and your commitment!
Best regards

Hi @cyres01 ,

Thank you for the kind words.

Also if you don’t mind, please leave us a review about your experience using our plugin.
It will help us a lot to grow the community, improve our plugin, adding features and provide the best experience for our users.

Best regards.

Hi Jegs,

I tried to configure my website logo in the customization window but I still have a problem. After uploading the image, and selecting the image in the right format, the select button acts in the void. I can confirm with the select button, but it’s as if I pressed an empty button.
I tried with a larger image with the crop of wordpress, it shows me an error message that an error has appeared.

Hi @jegstudio,

sure – thanks again!