Background Colors

  • Resolved raypierce

    (@raypierce)


    1 month, 2 weeks ago

    I am trying to change the background color of my chart. I turn off the Transparent background and make the changes which show on the chart preview section. However, once I save the changes Transparent Background is turned back on and my background colors don’t work on my web site.

    Help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @raypierce,

    Thank you for your topic.

    Can you please confirm if we understood correctly?
    Is the problem that the chart background is not updating after saving?

    If that’s the case, it is working properly on our end.
    Most presumably, you are experiencing an individual issue.

    To assist you further, please provide the following information:

    1. What version of the plugin are you currently using?
    2. What is your PHP version?
    3. What is your WordPress version?
    4. What source have you chosen for the chart?
    5. What is the chart type?
    6. Please provide a link where the chart is set.
    7. Could you record a short video demonstrating the issue and send it to us?
    8. Do you have caching enabled?

    Looking forward to your reply.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @raypierce,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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