Background Ads Not Populating

  • Resolved tfbssd

    (@tfbssd)


    4 months, 1 week ago

    Hello,

    We are utilizing Advanced Ads Pro to run background ads on our website through the background placements function. Unfortunately, our latest campaign is failing to load on either mobile or desktop. We have the Ad Blocker and Cache Busting featues enabled, which restored functionality the last time we were running background ads; in that instance the mobile ad was running on all devices before the Cache Busting was enabled.

    Now, ads aren’t running, except for a brief period roughly an hour ago.

    Curiously, the ads do appear to run for a logged in user, however we don’t have the ads set to run only for logged in users.

    The page I need help with: [log in to see the link]

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  • Thread Starter tfbssd

    (@tfbssd)

    Update: Turning off the Cache Buster function allowed our ad to populate on desktop. Is there any way to address this issue?

    Plugin Support schmidt25

    (@schmidt25)

    Hi @tfbssd,

    Thank you for reaching out with your question! The feature you’re asking about is part of our Pro version. Due to forum guidelines, we can only provide support for the free version here.

    We’d be happy to help you via our email support! Please feel free to contact us directly and include a link to this thread so we can assist you as quickly as possible, and you don’t need to repeat your report.

    Looking forward to helping you!

    Best regards,
    Joachim

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