Backend visualization problem

  • Resolved filibertolu

    (@filibertolu)


    3 years, 10 months ago

    There’s something wrong with the way the product translation page loads on the backend: the fields where I’m supposed to write translations are either invisible or so small that I can’t see what I am writing.
    Here are a couple of screenshots
    https://snipboard.io/USMo7b.jpg https://snipboard.io/zTuFcR.jpg

    I am working on a windows laptop with a 1920*1080 screen, the problem reproduced both on firefox and chrome. WordPress, woocommerce are updated to latest version.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    I apologize for the slow response due to the winter break. For faster support, I suggest that you report the issue to our Support Forums:
    https://wpml.org/forums/forum/english-support/

    I took a look at your screenshots and I have to say that it feels like there’s an incompatibility with your theme or maybe a plugin customizing elements in the backend.

    To test that theory, try:
    – Back up your website completely
    – Change the theme to TwentyTwenty
    – Try translating the products again
    – Try deactivating each plugin one by one
    – Try translating the products after each other

    If the issue is no longer visible, then it must be a compatibility issue with the theme or the plugin you just deactivated.

    Otherwise, please report this in our Support Forums and we will need to take a look at your site’s backend or try to recreate it with your help.

    Best,
    Izzi

    I need to correct a typo here ??

    To test that theory, try:
    – Back up your website completely
    – Change the theme to TwentyTwenty
    – Try translating the products again
    – Try deactivating each plugin one by one
    – Try translating the products after each plugin deactivation

Viewing 2 replies - 1 through 2 (of 2 total)
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