backend not accessible

  • Resolved MarionFW

    (@marionfw)


    7 years, 3 months ago

    Hi,
    I can’t acces the admin backend any more.

    The update to 6.5.1. went wrong, the plugin had disappeared from the admin section. Through FTP I renamed the wp-better-security folder, and did a new install for the plugin. This seemed to be all right, I checked some features and they looked as before to me.

    The problem now is that I cannot access the backend any more: I get an error: ERR_TOO_MANY_REDIRECTS. I have the function ‘hide backend’ enabled.
    The site itself seems to work fine, as far as I can see.

    I’m not sure what to do now. I could try to access again by disabling the plugin in FTP, but I don’t know what to alter in the settings to prevent the problem.

    Any help would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Can you please email me at gerroald @ ithemes . com?

    Thanks,

    Gerroald

    Thread Starter MarionFW

    (@marionfw)

    Hi Gerroald,
    thanks a lot for helping out. I’m glad you were able to solve the problem so quickly. Great plugin, great help!
    Marion

    ligicar

    (@ligicar)

    Hello,

    I am having a similar issue. I enable SSL through iThemes Security and I can not access the site anymore. The front end is fine but I can not log in into the dashboard.

    I’ve tryied different things and the problem is still there:

    -Changing the pluging folder name
    -Getting rid of some lines of code in the wp-config.php file according to official plugin intructions
    -Checking the lockouts on the database

    What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)
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