Backend inaccessible with "this page is not redirecting properly" after upgrade

  • So I have updated everything, including plugins, but I couldn’t upgrade to 4.2.2 from 3.9.something for some reason, the page would not load, so I had to manually upgrade.

    I followed the procedure, with the exception of forgetting to disable plugins, and returned after an upgrade to a prompt to update the database, and so I did. I was then told I’d be all set to go, and now cannot load any of the backend stuff.

    Keep in mind this was after being told the update was successful after upgrading the database. I’ve also double checked locations of the hope URL and site URL in the wp_options table.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:

    • flushing any caching plugins you might be running, as well as server and/or browser caches.
    • deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    • switching to the Twenty Fifteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyfifteen. That will force your site to use it.
    • manually upgrading. When all else fails, download a fresh copy of the latest.zip file (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    Thread Starter TechGeek01

    (@techgeek01)

    flushing any caching plugins you might be running, as well as server and/or browser caches.

    Yup, as well as a Ctrl + F5.

    deactivating all plugins

    Tried that, too.

    switching to the Twenty Fifteen theme

    I don’t use twenty fifteen, and so it’s not installed. I’m still on twenty twelve. Is there a download I can manually add in through FTP?

    manually upgrading.

    That’s what caused the issue to begin with, though I can try again after the plugin disable.

    Moderator t-p

    (@t-p)

    I don’t use twenty fifteen, and so it’s not installed. I’m still on twenty twelve. Is there a download I can manually add in through FTP?

    It is the default theme and comes with 4.2.2

    That’s what caused the issue to begin with, though I can try again after the plugin disable

    Yes please – try re-uploading again.
    But please read the Manual Update directions first.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Backend inaccessible with "this page is not redirecting properly" after upgrade’ is closed to new replies.