Backend error "Site not installed"

  • I have a site recently installed on OVH France.
    At first I could access the backend but I no longer can.

    The frontend is visible here: https://subtle.site/

    But when I try to access the backend here: https://www.subtle.site/wplogin or here: https://www.subtle.site/wplogin I get a page with the message “Site not installed”. I can access the sql database with phpMyAdmin and I also have access by FTP.

    I have phoned OVH and they say everything is OK for them and that I should contact this form. OVH says it’s maybe a problem with the plugin Super Cache.

    I’m only an amateur at this so please explain simply.

    Thanks in advance for any help.

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  • Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

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