Backblaze Backup Has Stopped Working

  • Resolved jrendell

    (@jrendell)


    2 years, 11 months ago

    Discovered that b2 backup stopped working ~2 months ago.

    Tried reconnecting, eg using a newly generated API key. All attempts just result in “auth failure” on the remote settings page.

    The dashboard log shows very little; mostly empty “[]”.

    Switching to the Backblaze S3 compatibility endpoint seems to be working; I’m now working through a server 500 error that’s being triggered during the upload to backblaze. I suspect this is going to be a misconfiguration that I made somewhere.

    Thanks for this very helpful plugin!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jrendell

    (@jrendell)

    Unfortunately backups are still failing at the upload stage to S3, with an “internal server error 500”. Nothing useful is in the debug log.

    Really appreciate that it’s a full “application + data” backup (all sites, all files, etc) but for now it looks like I will need to try something else.

    I’ll be watching for an update, which I believe is in the works ??

    A setup that was successfully backing up to BackBlaze is now failing.

    When I click the Verify button on Storage Locations -> BackBlaze B2 Storage I get the following error :

    Backblaze connection error: Received error from B2: /b2api/v1//b2_authorize_account

    The log after two failed attempts reads :

    `[2022-06-10 11:15:11] xcloner_remote_storage.INFO: Checking validity of the remote storage BACKBLAZE filesystem [] []
    [2022-06-10 11:15:12] xcloner_remote_storage.INFO: Creating the BACKBLAZE remote storage connection [“”] []
    [2022-06-10 11:17:40] xcloner_file_system.INFO: Cleaning the backup storage LOCAL on matching rules [] []
    [2022-06-10 11:17:40] xcloner_file_system.INFO: Deleting backup website.domain-2022-04-01_20-26-sql-45c71.tgz from storage system LOCAL matching rule [“RETENTION LIMIT TIMESTAMP”,”1648844880 =< 60″] []
    [2022-06-10 11:19:00] xcloner_remote_storage.INFO: Checking validity of the remote storage BACKBLAZE filesystem [] []
    [2022-06-10 11:19:00] xcloner_remote_storage.INFO: Creating the BACKBLAZE remote storage connection [“”] []
    [2022-06-10 11:19:16] xcloner_file_system.INFO: Cleaning the backup storage LOCAL on matching rules [] []’

    • This reply was modified 2 years, 9 months ago by maclauk.
    Plugin Author watchful

    (@watchful)

    Hello and apologies for the delay. We were doing a code review and addressing some other issues.

    However, a new version is out today. We’ve specifically addressed the Backblaze bug in the latest release from this morning. Please try version 4.4.3 or later.

    Please note that the BackBlaze storage settings now have a Bucket ID fields that we suggest you complete.

Viewing 3 replies - 1 through 3 (of 3 total)
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