Back up Failure

Hi @websgt

I can remember someone tested it on IIS server already and it was working.
So. I guess issues related to Windows paths should not exist.

I would guess it may be due to request Timeout.
Could you please try to increase the timeout?
I found this: https://www.ibm.com/support/pages/how-modify-time-out-settings-microsoft-iis-when-required-cognos-products
and this: https://docs.microsoft.com/en-us/iis/configuration/system.applicationhost/sites/sitedefaults/limits

On windows it looks like the connectionTimeout is important.

Can you tell how big is your site?
Images/posts/comments/plugins?

What’s the scan results in first secretion (site size)?

Let me know if that worked and what’s the size of your site.
Thank you! ??

@backupsupport,

Sorry for the delay. I had GoDaddy Premium support looking at another issue.
This is the short part of the answer.

“This issue is hosting-related because your website hosted on Plesk”

Since they were poking around, and I have no idea what changes they made on their end, I tried a new backup. This time I think I got a bit further. It is World Press running on IIS. Any suggestions to work around this issue?

[STEP] [2021-03-13 20:09:42] Initializing backup...
[INFO] [2021-03-13 20:09:42] Backup & Migration version: 1.0.9
[INFO] [2021-03-13 20:09:42] Site which will be backed up: https://www.mclwestchester.org
[INFO] [2021-03-13 20:09:42] PHP Version: 7.3.27
[INFO] [2021-03-13 20:09:42] Web server: Microsoft-IIS/8.0
[INFO] [2021-03-13 20:09:42] Max execution time (in seconds): 259200
[INFO] [2021-03-13 20:09:42] Checking if backup dir is writable...
[INFO] [2021-03-13 20:09:42] Initializing custom error handler
[SUCCESS] [2021-03-13 20:09:42] Yup it is writable...
[INFO] [2021-03-13 20:09:42] PHP CLI is not available – plugin will use web server proxy.
[STEP] [2021-03-13 20:09:42] Scanning files...
[WARN] [2021-03-13 20:09:53] This file is quite big consider to exclude it, if backup fails: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\WPPS-backups\CM17516261-210313-MDJ\uploads.zip (116.08 MB)
[STEP] [2021-03-13 20:09:53] Checking free space, reserving...
[INFO] [2021-03-13 20:09:53] Requires at least 648192847 bytes. [618.16 MB]
[INFO] [2021-03-13 20:09:53] Disk free space function is not disabled - using...
[INFO] [2021-03-13 20:09:53] Checking this path/partition: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\wp-content\backup-migration\backups
[SUCCESS] [2021-03-13 20:09:53] There is 754,444.38 MB free. [736.76 GB]
[SUCCESS] [2021-03-13 20:09:53] Great! We have enough space.
[SUCCESS] [2021-03-13 20:09:53] Confirmed, there is more than enough space, checked: 648192847 bytes
[INFO] [2021-03-13 20:09:53] Scanning done - found 9921 files...
[SUCCESS] [2021-03-13 20:09:53] Backup initialized...
[STEP] [2021-03-13 20:09:53] Initializing archiving system...
[SUCCESS] [2021-03-13 20:09:53] Archive system initialized...
[STEP] [2021-03-13 20:09:53] Preparing map of files...
[SUCCESS] [2021-03-13 20:09:53] Files prepared.
[INFO] [2021-03-13 20:09:53] Starting compression process...
[STEP] [2021-03-13 20:09:53] Smart memory calculation...
[INFO] [2021-03-13 20:09:53] There is 512 MBs of memory to use
[INFO] [2021-03-13 20:09:53] WordPress memory limit: 256 MBs
[SUCCESS] [2021-03-13 20:09:53] Setting the safe limit to 115 MB
[STEP] [2021-03-13 20:09:53] Making database backup
[INFO] [2021-03-13 20:09:53] Iterating database...
[INFO] [2021-03-13 20:09:54] Database size: 1.33 MB
[SUCCESS] [2021-03-13 20:09:54] Database backup finished
[STEP] [2021-03-13 20:09:54] Making archive
[INFO] [2021-03-13 20:09:54] Compressing...
[INFO] [2021-03-13 20:09:54] Using PclZip module to create the backup
[INFO] [2021-03-13 20:09:54] Legacy setting: Using server-sided script and cURL based loop for better capabilities
[INFO] [2021-03-13 20:09:54] Starting background process on server-side...
[SUCCESS] [2021-03-13 20:09:55] Request sent successfully, without error returned.
[WARN] [2021-03-13 20:09:57] Could not find any response from the server, trying again in 3 seconds.
[WARN] [2021-03-13 20:10:00] Still nothing backup probably is not running.
[STEP] [2021-03-13 20:10:00] Reverting backup, removing file...
[ERROR] [2021-03-13 20:10:00] There was an error during backup...
[ERROR] [2021-03-13 20:10:00] Backup could not run on your server, please check global logs.
[STEP] [2021-03-13 20:10:00] Aborting backup...
[DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-13 20:10:01
[DOWNLOAD GENERATED] Last update (seconds): 19 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2021-03-13 20:09:42

Hi @websgt

Looks like you used second backup method (plugin setting).
Please try the first and third one.

You can find them in ?other options” section at the bottom:

• Use plugin’s default settings – depends on your server
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

Let me know if that makes the backup longer ??

@backupsupport,

The first option failed:

[STEP] [2021-03-13 20:41:30] Initializing backup...
[INFO] [2021-03-13 20:41:30] Backup & Migration version: 1.0.9
[INFO] [2021-03-13 20:41:30] Site which will be backed up: https://www.mclwestchester.org
[INFO] [2021-03-13 20:41:30] PHP Version: 7.3.27
[INFO] [2021-03-13 20:41:30] Web server: Microsoft-IIS/8.0
[INFO] [2021-03-13 20:41:30] Max execution time (in seconds): 259200
[INFO] [2021-03-13 20:41:30] Checking if backup dir is writable...
[INFO] [2021-03-13 20:41:30] Initializing custom error handler
[SUCCESS] [2021-03-13 20:41:30] Yup it is writable...
[INFO] [2021-03-13 20:41:30] PHP CLI is not available – plugin will use web server proxy.
[STEP] [2021-03-13 20:41:30] Scanning files...
[WARN] [2021-03-13 20:41:41] This file is quite big consider to exclude it, if backup fails: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\WPPS-backups\CM17516261-210313-MDJ\uploads.zip (116.08 MB)
[STEP] [2021-03-13 20:41:41] Checking free space, reserving...
[INFO] [2021-03-13 20:41:41] Requires at least 648500167 bytes. [618.46 MB]
[INFO] [2021-03-13 20:41:41] Disk free space function is not disabled - using...
[INFO] [2021-03-13 20:41:41] Checking this path/partition: G:\PleskVhosts\topcatcomputing.com\httpdocs\_MCLWestchester\wp-content\backup-migration\backups
[SUCCESS] [2021-03-13 20:41:41] There is 754,440.59 MB free. [736.76 GB]
[SUCCESS] [2021-03-13 20:41:41] Great! We have enough space.
[SUCCESS] [2021-03-13 20:41:41] Confirmed, there is more than enough space, checked: 648500167 bytes
[INFO] [2021-03-13 20:41:41] Scanning done - found 9921 files...
[SUCCESS] [2021-03-13 20:41:41] Backup initialized...
[STEP] [2021-03-13 20:41:41] Initializing archiving system...
[SUCCESS] [2021-03-13 20:41:41] Archive system initialized...
[STEP] [2021-03-13 20:41:41] Preparing map of files...
[SUCCESS] [2021-03-13 20:41:41] Files prepared.
[INFO] [2021-03-13 20:41:41] Starting compression process...
[STEP] [2021-03-13 20:41:41] Smart memory calculation...
[INFO] [2021-03-13 20:41:41] There is 512 MBs of memory to use
[INFO] [2021-03-13 20:41:41] WordPress memory limit: 256 MBs
[SUCCESS] [2021-03-13 20:41:41] Setting the safe limit to 115 MB
[STEP] [2021-03-13 20:41:41] Making database backup
[INFO] [2021-03-13 20:41:41] Iterating database...
[INFO] [2021-03-13 20:41:42] Database size: 1.33 MB
[SUCCESS] [2021-03-13 20:41:42] Database backup finished
[STEP] [2021-03-13 20:41:42] Making archive
[INFO] [2021-03-13 20:41:42] Compressing...
[INFO] [2021-03-13 20:41:42] Using PclZip module to create the backup
[INFO] [2021-03-13 20:41:43] Legacy setting: Using default modules depending on user server
[INFO] [2021-03-13 20:41:43] Backup will run as single-request...
[INFO] [2021-03-13 20:41:43] Chunks contain 500 files.
[INFO] [2021-03-13 20:41:45] Milestone: 500/9921
[INFO] [2021-03-13 20:41:47] Milestone: 1000/9921
[INFO] [2021-03-13 20:41:49] Milestone: 1500/9921
[INFO] [2021-03-13 20:41:51] Milestone: 2000/9921
[INFO] [2021-03-13 20:41:54] Milestone: 2500/9921
[INFO] [2021-03-13 20:41:57] Milestone: 3000/9921
[INFO] [2021-03-13 20:42:01] Milestone: 3500/9921
[INFO] [2021-03-13 20:42:03] Milestone: 4000/9921
[INFO] [2021-03-13 20:42:06] Milestone: 4500/9921
[INFO] [2021-03-13 20:42:09] Milestone: 5000/9921
[INFO] [2021-03-13 20:42:14] Milestone: 5500/9921
[INFO] [2021-03-13 20:42:18] Milestone: 6000/9921
[INFO] [2021-03-13 20:42:38] Milestone: 6500/9921
[INFO] [2021-03-13 20:42:51] Milestone: 7000/9921
[INFO] [2021-03-13 20:43:01] Milestone: 7500/9921
[DOWNLOAD GENERATED] File downloaded on (server time): 2021-03-13 20:43:11
[DOWNLOAD GENERATED] Last update (seconds): 10 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2021-03-13 20:43:01

However the third option was successful.

I can deal not having autocratic backups, as long as I can get a backup which I now have. Thank you.

Hi @websgt

I am pretty sure if you install php (accessible via powershell) you should be able to run PHP CLI backups – they work nicely and should solve automated backup issues.

Let me know if you need further help ??