Back up failed (“Hickups”)

  • Resolved ckdestef

    (@ckdestef)


    4 years, 1 month ago

    Hello,

    I successfully imported my site with your plugin (and gave you a great review). However, I cannot seem to create a backup on the new server. I can’t download or copy logs either.
    Thanks in advance for your help.
    Craig

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support backupsupport

    (@backupsupport)

    Hi @ckdestef

    We will need a bit more pieces of information from you about the new server.
    – What’s your web server is apache/nginx/litespeed?
    – PHP Version
    – Do you use Cloudflare?
    – What’s your site URL and home URL in WordPress settings.

    That would be great if you could send us your site info via email.
    You can download the file in our troubleshooting section -> advanced options -> site info.

    Email – [ support (at) backupbliss dot com ]
    We’ll try to send you fixed version as fast as possible ??

    Thank you very much

    Plugin Support backupsupport

    (@backupsupport)

    Hello, as we didn’t hear anything from you in last few days I can assume that your issue is solved.

    If I am wrong feel free to open new topic ??
    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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