back up failed

Hi,

Can you try to temporarily deactivate all other plugins or use a different browser and see if you still get the same issue?

Thanks,
Bryle

Hi,
another problem display ,
(To decrease the likelihood of overlaps, increasing resumption interval to: 540 + 120 = 660)
How can I solve it?

Hi,

For us to check further, please send us a copy of the latest backup log.
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

0000.000 (0) Opened log file at time: Thu, 23 Sep 2021 15:28:29 +0000 on https://en.lalegroup.com.tr
0000.002 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.61 WP: 5.8.1 PHP: 8.0.7 (litespeed, Linux us-imm-web368.main-hosting.eu 4.18.0-305.10.2.2.lve.el7h.x86_64 #1 SMP Wed Jul 28 13:09:44 UTC 2021 x86_64) MySQL: 10.3.24-MariaDB-cll-lve (max packet size=16777216) WPLANG: en_US Server: LiteSpeed safe_mode: 0 max_execution_time: 900 memory_limit: 2048M (used: 44.9M | 18M) multisite: N openssl: OpenSSL 1.1.1d 10 Sep 2019 mcrypt: N LANG: ZipArchive::addFile: N
0000.005 (0) Free space on disk containing Updraft’s temporary directory: 823357.6 MB
0000.017 (0) Deleting old temporary file: backup_2021-09-21-1924_Lale_Group_2dadc2691227-plugins.zip.tmp
0000.018 (0) Deleting old temporary file: pclzip-614a3198b4362.tmp
0000.020 (0) Tasks: Backup files: 1 (schedule: weekly) Backup DB: 1 (schedule: weekly)
0000.023 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
0000.024 (0) Semaphore (fd, wp_options) was stuck, set lock time to 2021-09-23 15:28:29
0000.026 (0) Semaphore (fd, wp_options) reset to 1
0000.027 (0) Set semaphore last lock (fd) time to 2021-09-23 15:28:29
0000.027 (0) Semaphore lock (fd) complete
0000.031 (0) Backup run: resumption=0, nonce=9de07c7dbe77, file_nonce=9de07c7dbe77 begun at=1632410909 (0s ago), job type=backup
0000.033 (0) Scheduling a resumption (1) after 300 seconds (1632411209) in case this run gets aborted
0000.050 (0) Checking if we have a zip executable available
0000.053 (0) Zip engine: ZipArchive (a.k.a. php-zip) is not available or is disabled (will use PclZip (much slower) if needed)
0000.054 (0) Creation of backups of directories: beginning
0000.057 (0) Beginning creation of dump of plugins (split every: 50 MB)
0000.437 (0) Total entities for the zip file: 1695 directories, 10564 files (0 skipped as non-modified), 151.7 MB
0000.446 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 100 files added (on-disk size: 0 KB)
0000.449 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 200 files added (on-disk size: 0 KB)
0000.453 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 300 files added (on-disk size: 0 KB)
0000.456 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 400 files added (on-disk size: 0 KB)
0000.458 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 500 files added (on-disk size: 0 KB)
0000.462 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 600 files added (on-disk size: 0 KB)
0000.465 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 700 files added (on-disk size: 0 KB)
0000.468 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 800 files added (on-disk size: 0 KB)
0000.471 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 900 files added (on-disk size: 0 KB)
0000.473 (0) Zip: backup_2021-09-23-1528_Lale_Group_9de07c7dbe77-plugins.zip.tmp: 1000 files added (on-disk size: 0 KB)
0000.474 (0) Adding batch to zip file (UpdraftPlus_PclZip): over 1000 files added on this batch (12.2 MB, 10564 files batched, 1001 (1001) added so far); re-opening (prior size: 0 KB)

Adding batch to zip file (UpdraftPlus_PclZip): over 25 MB added on this batch (25 MB, 10564 files batched, 965 (1966) added so far); re-opening (prior size: 4100.5 KB) (Sep 23 15:28:52)

this message display when I start a new backup.

@bcrodua

Hi,

Apologies for the late reply.

Can you reduce the split archive size further down to 25mb? Currently it is in 50mb but still shows to be stuck.

If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

Regards,
Bryle