Ayuda

Hi:

Thanks for your message. Unfortunately we are only able to provide support in English. If you can provide a translated version of your message we’ll try to help. If not, hopefully another user who speaks your language will be able to help you.

Thanks!

Recently Install the plugin But I’m having Problems, Tests I do When I can not open a ticket from a sample This error: https://www.awesomescreenshot.com/image/3699548/5609b0f823a8e1857809b6bb297dae4d
How do I grant Permissions for my Customers that send tickets?

Hi:

Please take a look at this page in our documentation – I believe it should help resolve your issue:

https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/

Thanks!

I do not understand, I use woocommerce, because if we say a customer needs help and wants to open a support ticket he can not, how can I make guests and users already registered in my site contact support … there is no option to activate and give permission to open and send tickets, it is somewhat complicated and the options settings there is nothing that.

Hi:

The plugin uses the WordPress native security system of Roles and Capabilities. Since you are not using the Awesome Support built-in roles for your users, you need to update the roles you are using. So first you should take a look at your user profiles to see which roles you are using. Then, using a plugin like USER ROLE EDITOR, add the Awesome support security Capabilities to those roles. There are 5 security capabilities that need to be added and they are listed in the link I gave you earlier.

Thanks.

Thank you very much, I thank you for your prompt response, it worked for me … for this reason, I am closing this problem.

I am closing this problem.