AWS S3 plugin doesn’t works

  • The AWS S3 plugin doesn’t work on backend and frontend. I get “Invalid backend configuration. Readable volumes not available.”
    But my S3 is ok, in the same S3 updraft is connected without problem. There are only 4 boxes to fill in, I know how to connect to S3, but test all possible configurations of these four boxes.
    Documentation on the site is almost non-existent, only describing how to fill in the 4 fields to connect to S3/DigitalOcean (this is generally known) and nothing else.
    Plugin can’t check configuration, there is no button to test connection with S3/Digital Ocean. Most solutions where you establish any connections are such a button. I’m very disappointed. Support wants to meet with me, but can’t even answer my email quickly and well. He answers once a day or rarely.
    I made a support ticket on Saturday and until today there is no answer. Could you help me with it?`

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Marky

    (@malik15)

    There is a new WP installation, up to date. Default WP theme, only 5 plugin,
    Limit Login Attempts Reloaded
    Query Monitor
    Updraft – deactivated
    WP File Manager – Digital Ocean
    WP File Manager – PRO

    Nothing unusual.
    Updraft can connect to the same S3 bucket from the same WP (for backup) .
    How can I diagnose the S3 DO plugin?

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hey @malik15,

    We have received your support request and our team is looking into the issue.
    Could you please confirm the WordPress version and the PHP version active on your website?
    Also, we will be able to better assist you with your issue by setting up a call soon.

    Regards,
    Support team

    Thread Starter Marky

    (@malik15)

    Yes, Thank you for answer.
    We met for 10 minut, but with no positive result, the plugin still doesn’t work.
    I remember you said (on Wednesday when we met) we would meet on Monday. Monday is almost over and you don’t say anything. Two weeks after I bought it( pro + S3) plugin doesn’t work and I have no refund and no help.

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hi @malik15

    Thanks for being patient and apologies for not being able to revert you on Monday.

    We have investigated the integration part from our environment and the Digital Ocean add-on is working fine. We would suggest you to please check your settings and review the integration of the storage bucket with the plugin.

    We are sharing a document with you on how to create the spaces for your region in the Digital Ocean. Kindly follow the steps shown in the document and it should work for you.
    https://docs.google.com/document/d/1g3BreuNXL9KoJ9EO5kYt7w0pEsX1QJ4BCM-EaLw5SK0/edit?usp=sharing

    Please get back to us if you still facing any issues, We would be more than glad to help.

    Support team- File manager pro

Viewing 4 replies - 1 through 4 (of 4 total)
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