Awful Support, UI needs Improvement

  • This plugin has quite a few issues, but what makes it really bad is that the support is just awful. You can open multiple tickets & most of the time no one bothers acknowledging the email or in replying. I have sent in multiple emails via their contact form for a refund but every time they ask for more time. I have multiple issues open with them with no follow up done on their end & have finally just decided to plug on this one. As a developer, I expected some respect for my time. Extraordinarily slow & unprofessional.
    The UI too is just OK, nothing out-of-the-ordinary & tends to have a lot of bugs.
    The top-notch support that they claim to have on their website is a big fat lie. I am still to hear back in the refund I have applied for.

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  • Wow. Wish I had read your review before going to Pro. Running into the same issue. The “contact form” is terrible. The only feedback I got was to give me a set of instructions i was already following. I’m guessing they won’t honor my request for my $ back.

    Time is $ and it’s time to move on. Learner’s mistakes.

    Being fair and coming back here. Worked with them again and got my issue resolved. It was actually simple enough. I was frustrated by the support ticketing system. I’d still recommend they just communicate with us thru normal email once a ticket is opened rather than their very restrictive support ticketing system so that you can send snapshots of your issues.

    However, more importantly, I got a resolution so I retract the above statement from 6 weeks ago.

    – Roy

    Plugin Author ShapedPlugin LLC

    (@shapedplugin)

    Hi, @royrossi

    Thank you for your valuable comments and for being our plugin happy user.

    We have one to one support system. We always give importance to every user who wants support in the right way!

    Have a good day!

    Thanks again.

Viewing 3 replies - 1 through 3 (of 3 total)
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