Awful customer support

  • They still haven’t updated this plugin to be HPOS compatible, although it is a simple thing to do. Asking them to do anything, even in exchange for payment, is futile.

    I think at this stage that I’ll get my own plugin programmed if they don’t update within the next month.

    Shame on you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MeganSupport

    (@megan891)

    Hi there,
    We’re terribly sorry you feel this way. We are a small team and WooCommerce plugins come in the hundreds at times. We have to balance updates with actual customer support for existing clients. At times it is simply out of our hands to get through it all.
    Thanks in advance,
    Megan
    Support Co-ordinator

    Thread Starter varange

    (@varange)

    Thanks for the reply.

    Good to see that I understood correctly: You are a small team and have no to little time for customer and product support.

    Exactly as I said.

    Plugin Support MeganSupport

    (@megan891)

    Kindly note that if you would like a temporary solution we will provide you with a code snippet until we run our update. Please log a support ticket here https://wpwham.com/support/ and we will assist you further.

    Thanks in advance,
    Megan
    WP Wham Support Co-ordinator

Viewing 3 replies - 1 through 3 (of 3 total)
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