Awful customer service

  • First, I was called a thief for asking for a refund since the plugin didn’t fit my use case. Then, I was called lazy for not doing extensive research into how I would use his plugin before purchasing the add on. I don’t know who’s burned this guy in the past but he treats you like crap for disagreeing or asking for a refund. He wouldn’t know proper customer service if it slapped him in the face. He might take the post down where he was so immensely rude for no real reason but I have screenshots and printed to pdf. Make sure you spend 5+ hours trying out every plugin or he’s going to talk down to you like you are an idiot for having an issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Thomas

    (@tlartaud)

    Hi,

    Not sure what you’re talking about. Sorry that our plugin didn’t fit your needs.

    Do not hesitate to check our refund policy: https://wp-customerarea.test/refund-policy/

    However, our main plugin is free, so I don’t really understand why you are being upset. Most of the features are included in the main free plugin and everybody can try it out to see if it works on their website or match their needs. So you don’t need to pay anything to see if the plugin causes an issue or not. All other add-ons are based on the same structure. If the main plugin works correctly, you have 99% chances that the rest of the add-ons will also.

    We never talk to our customers as if they are an idiot for having an issue. Do not hesitate to post a link to your support request so I can check what happened there if needed.

    If you have been refunded, or if your issue has been fixed already, please consider reviewing your rating. Not sure that this one is really fair and really realistic.

    Regards.

    Plugin Author Thomas

    (@tlartaud)

    – You bought the essential bundle (70€), on May 24, 2019
    – You posted a single support request on our support forums on June 7, 2019 (see content below)
    – You have been refunded on June 11, 2019, 12:43 pm
    – You posted this review on 11/06/2019 13:09

    Could you, please, explain why you’re leaving a 1-star review just after being refunded, telling us we have awful customer service? Any decent reason for that?

    This is the content of your support request:
    —

    I wanted the plugin to allow access to multiple people, but I need the area to be branded. From what I can see, I’d have to create my own skins as well as create additional PHP files for the plugin to function as a proper dashboard without having to create pages by hand for each client.
    To get the plugin to look and behave the way I need it to would take significant CSS and custom code.
    I would like a refund. The add on just does not function the way I need it to for my website without significant custom work.

    I don’t know where in our docs you’ve read that you need to create a custom skin or any additional required PHP files. This is not true. You just had to add the required CSS code to brand the area to fit your needs, like in any other plugin. You’re just claiming you don’t have the required skills to do so, and you blamed us for that.

    It’s okay that you felt upset for not being able to customize the area, but you did not even ask once some help about it, you just claimed that the plugin was bad because you couldn’t do it by yourself.
    Please, consider, next time, posting some more decent and realistic reviews. This kind of review does not help the WordPress community and other users.

    Plus, everything you described does not need any additional premium add-on. You could just have tried the free plugin and actually see the problem, without first buying some extensions, but we refunded you, even if you were out of the scope of our refund policy.

    This review is not fair and completely unrealistic.

    Plugin Author Thomas

    (@tlartaud)

    Oh, and you have 5 reviews on your account and they are all 1-stars reviews with all the expected rudeness included. That could explain this one.

    Nothing more to say.

    Hope you found something that works for you.

    Regards.

    • This reply was modified 5 years, 4 months ago by Thomas.
    Thread Starter duchesscorp

    (@duchesscorp)

    How you are responding to this issue right here kinda proves my point. Good luck.

    Plugin Author Thomas

    (@tlartaud)

    Where is the issue, please?

    You did not ask nor explained anything.

    • This reply was modified 5 years, 4 months ago by Thomas.

    @duchesscorp Thank you for your review. After reading the plugin author’s response I will not consider this one. I’m sorry you had a bad experience, but hopefully it helps to know that you’re saving others from the same ill fate.

Viewing 6 replies - 1 through 6 (of 6 total)
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