Awesome Support can’t be activated because of fatal error

  • Resolved TheRewardsDude

    (@therewardsdude)


    6 years ago

    Every time I try and activate Awesome Support it gives me a fatal error message. I’ve activated twenty seventeen and deactivated all my plugins and it still doesn’t work.

Viewing 15 replies - 1 through 15 (of 15 total)
  • realhumansupport

    (@realhumansupport)

    Hi:

    Please check to see that your PHP version is 5.6.30 or greater and that you’re using WordPress 4.4. or later. The PHP version tends to be the thing that most often results in the fatal error.

    Thanks.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    I’m using PHP version 7.0

    realhumansupport

    (@realhumansupport)

    Huh. That is weird. Do you see an error message in your PHP or WordPress debug.log file?

    Thread Starter TheRewardsDude

    (@therewardsdude)

    Hi! Sorry for the late reply. I activated only twenty seventeen and deactived my wordpress plugins but it still does the same thing. It’s not a PHP error either.

    nigel01

    (@nigel01)

    So there are no error messages in your WordPress logs or your PHP logs or your apache logs? That’s unusual. One of them must be showing some sort of error message. Otherwise we can only take wild guesses in the dark as to the cause of the issue.

    Thanks.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    Do you want me to copy the exact error?

    nigel01

    (@nigel01)

    If you see an error message in one of those three logs then, yes, please post it.

    Thanks.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    Here’s the error:Warning: require(/home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support//tracking/class-plugin-usage-tracker.php): failed to open stream: No such file or directory in /home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support/awesome-support.php on line 512

    Warning: require(/home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support//tracking/class-plugin-usage-tracker.php): failed to open stream: No such file or directory in /home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support/awesome-support.php on line 512

    Fatal error: require(): Failed opening required ‘/home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support//tracking/class-plugin-usage-tracker.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support/awesome-support.php on line 512

    nigel01

    (@nigel01)

    Hi:

    Have you tried deactivating and deleting the plugin and then reinstalling again? From that message it seems files might be missing.

    Thanks.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    Yes. I’ve deleted and deactivated it. Didn’t work.

    nigel01

    (@nigel01)

    Hi:

    Ok, maybe lets see if the file exists in your wordpress server. Can you check to see if the following file exists on your WP server?

    /home/u784872550/domains/therewardsdude.xyz/public_html/wp-content/plugins/awesome-support//tracking/class-plugin-usage-tracker.php

    Thanks.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    The tracking folder does not exist

    nigel01

    (@nigel01)

    It means for some reason the install is failing to completely install all files on your server. You can unzip the awesome support www.remarpro.com file and upload the entire thing to the awesome-support folder and try it that way.

    Thread Starter TheRewardsDude

    (@therewardsdude)

    It worked! Thank you so much!

    nigel01

    (@nigel01)

    Hi:

    Glad to hear it. It took a while but great to have figured it out.

    Thanks.

Viewing 15 replies - 1 through 15 (of 15 total)
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