Awesome support

Let me be clear – I am not a web developer or coder. Just a dude who wants to sell leggings on WP. Which means dealing with all kinds of technical situations. And I know enough to get me by – and also get me in trouble. Recently I decided to use WP All import / export to generate a feed for Google Merchant Center. This plugin has a built in part just for that. Well it works great except I couldn’t get the color/gender attributes to show up. I spent about 20 hours and tried everything. So I sent a support ticket and gave them my login. Within hours I find they’ve gone and added a small snippet of code into the function editor and then emailed me with an explanation. Truly awesome. It looks like it was a ten minute fix, there’s not a lot to it. That is to say if you are a coder. As I am not it is truly beyond me. It was awesome to see they would help a noob like me with such quickness and an understandable explanation of what and where they made changes.