AVS + CVV Filters Issues

  • I am a Tempus/Fiserv customer that was recently switched from Payeezy to Clover.?

    I have activated and configured my Clover account and the Clover Payments for Woocommerce plugin. 

    In testing the new setup, I am experiencing issues with the AVS?+ CVV filters activated in my Clover dashboard under Ecommerce Fraud Tools. ?

    When “address not provided” is checked in the AVS filters, I receive the “address not provided” error message, even if the billing address and credit card information is correct.?

    When “address not provided” is unchecked, I am able to place an order, even when CVV or address information is incorrect. So credit card information with incorrect information is not being voided by the filter system. 

    This is a major problem because our ecommerce site is not currently protected from fraudulent orders.

    Please advise on how to fix this issue. 

    The page I need help with: [log in to see the link]

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