AVOID ! Taxjar crippled my website after deleting the plugin

  • I ran the trial version of Taxjar. But after I deleted this plugin , Woocommerce lost the ability to show or charge taxes for my website . Basically , Taxjar acted like malware ( and now they expect me to pay them a monthly subscription to fix the damage they caused ??? ) I’ll need to ask Woocommerce for troubleshooting assistance now to determine how badly Taxjar messed up my site . AVOID !

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author taxjar

    (@taxjar)

    Hi there!
    I sincerely apologize that something went wrong after you uninstalled our plugin. I’m not sure exactly what went wrong with your account when this happened because we haven’t seen this before, but we would be happy to take a look to see what we can do to fix the issue. Please feel free to call us at (855)800-6681 or contact us at [email protected] and we will see what we can do!

    Plugin Author taxjar

    (@taxjar)

    Hey Creation Machine,
    We wanted to reach out one last time to connect with you regarding your TaxJar WooCommerce installation and uninstallation. We’re sorry that you had issues once you uninstalled TaxJar and we want to do what we can to resolve it. I would love to get in contact with you about this since it is something we haven’t seen before and we would like to get this taken care of. We don’t know your contact information, but if you send a note to [email protected], I will make sure you get a reply today. Thanks!

    Plugin Contributor fastdivision

    (@fastdivision)

    @creationmachinesllc We’re here to help you out if you run into any issues at all related to our plugin before, during, or after your TaxJar trial. No monthly subscription is required for prompt, friendly support.

    When our plugin is installed, we always back up your existing tax rates to /wp-content/uploads . You’ll find a CSV file starting with taxjar-wc_tax_rates. We also clear your cache (e.g. transients) and set some default WooCommerce tax settings to ensure our plugin will work properly.

    If you decide to uninstall the plugin, you can use the backup CSV file to re-populate your tax rates under WooCommerce > Settings > Tax. Select your primary tax class and click the “Import CSV” button to upload the CSV file manually or provide the file path on your server. After uninstalling, you’ll be able to use WooCommerce’s native tax calculations without any issues.

    We absolutely do not override or inject code outside of our plugin directory, so once our plugin is deleted it’s completely gone. Our plugin is open source on GitHub if you’d like to review the code in more detail.

    Plugin Contributor fastdivision

    (@fastdivision)

    .

    • This reply was modified 7 years, 4 months ago by fastdivision. Reason: Duplicate response
Viewing 4 replies - 1 through 4 (of 4 total)
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