• Resolved journeyman2021

    (@journeyman2021)


    Hi,

    I wonder, if I can disable the shipping costs from being displayed inside the shopping cart. The Problem is that the costs are add to the total amount without any indication where they come from. And on checkout, the customer can choose between different carriers and that means different costs.

    Additional info: Only one Country is selected as shipping country.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter journeyman2021

    (@journeyman2021)

    Found the setting. Solved.

    Thread Starter journeyman2021

    (@journeyman2021)

    OK. The issue persists. Even if “Enable the shipping calculator on the cart page” is disabled.

    “Hide shipping costs until an address is entered” is active.

    Once the customer entered his address and ordered an article, next time the browser recognize the address and add the shipping costs to the total inside the cart.

    I could use some help.

    Thx

    Hi there @journeyman2021 ??

    The issue persists. Even if “Enable the shipping calculator on the cart page” is disabled.

    Thanks for reaching out. Happy to help you with this!

    A picture is worth a thousand words, as the saying goes, therefore, could you share a screenshot of the screen at WooCommerce > Settings > Shipping > Shipping Options, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

    Once the customer entered his address and ordered an article, next time the browser recognize the address and add the shipping costs to the total inside the cart.

    In order to understand the store’s setup better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us (as it provides additional paste settings).

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since we haven’t heard from you for a while, I’m marking this as resolved. We’re always here to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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