Avoid same review several times ?

  • Resolved fimo66

    (@fimo66)


    2 years, 1 month ago

    Hi,
    I have been using this free version of the plugin for some time and been happy with it,
    where i manually sent a request to a customer to make a review of a bought product.

    But now is my question how do i avoid sending a review request to a customer who already bought the product in the past an made a review of that product ?

    I dont want to “disturb” the same customer again and again with a “please make a review for the Purchased Product if they buy the same product in the future and / or on several different occasions.

    As i can see it in my wordpress,woocommerce admin, there is a button to activate for each order the customer made for the same product = sent a review…

    Sorry if this does not make sense, but hopefully you know the meaning of my “problem” ??

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Thank you for using CusRev.

    It is possible to limit reviews per product for a customer, please read more on this solution https://help.cusrev.com/support/solutions/articles/43000521660-is-it-possible-to-limit-reviews-per-product-for-a-customer-

    Thread Starter fimo66

    (@fimo66)

    Hi again,
    Thanks for the answerand the link but as far as i can read it, perhaps im reading it wrong ?

    In my case where i use the FREE version + sending my reviews manually from the admin,woocommerce, i read it as there is no auto way to have the system help me to prevent several reviews sent to a customer or did i misunderstand the link, text ?

    as i read it it only prevents it if i use the “auto reminder settings or ” ?

    I have this settings in my admin already….
    …….”When the checkbox ‘Limit Number of Reminders’ is enabled, the plugin will send no more than one review reminder per order in WooCommerce.”

    sorry if i misunderstood your answer….

    Hi,

    The option “limit reviews per product for a customer” is available in the Pro version.

    The option “Limit Number of Reminders” only helps you to limit reminders per order. If a customer purchases the same product in another order, he can submit another review as well.

    Thread Starter fimo66

    (@fimo66)

    So that means that “The option “limit reviews per product for a customer” is available in the Pro version…..”

    So i have to buy the PRO version to have this feature when i manually sends reviews to my customers to be able to avoid sending a “push review” to a customer who already bought the product in the past otherwise there is no help ?? in FREE version to help me to avoid that, correct ?

    Have a nice day !

    Hi,

    “when I manually send reviews to my customers to be able to avoid sending a “push review” to a customer who already submitted a review in the past”

    I’ve corrected the sentence above. Yes, it is correct.

    Thread Starter fimo66

    (@fimo66)

    Hi @longnguyen89,

    Thank you for your help, support ??

    Have a nice day

Viewing 6 replies - 1 through 6 (of 6 total)
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