Avoid negative feedback form not working

Hi @superrack ,

This is a test email.

When you send out the campaign, it’ll work, the customers can add these info.

Feel free to write us, if you need any assistance,
Trustindex

• This reply was modified 1 year, 11 months ago by Lídia from Trustindex.

Hi, the thing is the link that customer received is this same link with the test form, we have been using this for a while and getting positive reviews which is great, but for customer who wants to leave negative review they couldn’t, and I actually have a customer come back to me and says they can’t leave a negative feedback and they forwarded me the email, hence why I find out the form doesn’t work, can you double check please? I can forward you the email.

I have the exact same problem and indeed, it is a “general” URL that customers get (in our case: https://inezbakery.be/?trustindex-collector-support-feedback&rating=3) so test or not .. it doesn’t work.

Hello

Thanks for letting us know, we’ll look into this issue and come back to you soon!

Feel free to write us, if you need any assistance,
Trustindex Team

Hi @jdesignbe , @superrack !

We fixed this issue!

Please update to the newest verion of the plugin!

Feel free to write us, if you need any assistance,
Trustindex Team

@liditrudex Hi I can confirm it’s working now, just got an email forwarded from a customer and tried it, thanks team.

Great, let us know if we can help with anything!