Avoid it…Doesnt work with firewalls (Sitelock)

  • cutrano

    (@cutrano)


    3 years ago

    It works as long as you dont have a CDN or WAF enabled. If you do you roll the dice. Bought the premium version of the plugin because i was coerced by the support team to purchase it because there was an issue with the Yoast console displaying on our backend when composing posts. They basically stopped replying to any of my support emails until I bough the premium plugin. Lo and behold, three months after the premium plugin purchase the problem resurfaced and was told by Yoast support that I need to disable my firewall as the issue is due to a known problem with Firewalls.

    This is an absolute cop-out. Very disappointed with the support and service after I was told to buy the premium version to get rid of the problem.

    Installed Rank Math and it works fine. No problems with the firewall, no problems with the console while composing. Oh and it’s free.

    You’ve been warned.

    • This topic was modified 3 years ago by cutrano.
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  • monbauza

    (@monbauza)

    Hi @cutrano,

    Thanks for your review.

    We are sorry to hear you experienced problems with the Yoast SEO plugin. I know how frustrating it’s when something on your website doesn’t work as expected.

    I reviewed your case and confirmed that the issue you encountered was caused by the Imperva CDN/WAF which altered the code of one of the Yoast JavaScript files. This report provides more context about the problem.

    As much as we’d love to help you resolve the problem, this is something that cannot be fixed within our plugin or from our end, as it is code manipulation that happens between your server and the browser. That’s why we suggest users running into this specific issue (which only seems to affect the Imperva CDN/WAF) contact their hosting providers or Imperva for a permanent fix.

    We understand that you’d like us to be able to solve this issue for you but, unfortunately, we can’t. That said, if you decide to switch back to Yoast SEO and need any other clarification or assistance, please feel free to follow up with our support team via email.

    Thanks!

    • This reply was modified 3 years ago by monbauza.
Viewing 1 replies (of 1 total)
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