Avoid

  • Completely disabled my website after an automatic update. Needed a recovery link to disable the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @rubenm25,

    Our sincerest apologies for the trouble you have experienced, that is certainly not intended. We’d greatly appreciate the opportunity to make this right and help resolve any issues you encountered during the update.

    Could I ask you to contact us on our website, so that our team assist you in getting this resolved as soon as possible?

    Our team should be able to assist you in resolving any existing issues, as well as determine if this is a bug or a site specific issue, so that we can address it in our core code if needed.

    Thread Starter rubenm25

    (@rubenm25)

    Hi @dylanauty,

    I did not see your reply.
    I removed the plugin and did not have any problems since.

    My website is for Volunteer work with youth, and therefore only maintained by a single person (me, and only if i find time to do it). Therefore unsafe core code is possible.

    • This reply was modified 11 months, 2 weeks ago by rubenm25.
    Plugin Author DylanAuty

    (@dylanauty)

    Hi @rubenm25,

    I am very sorry to hear that. If you are ever open to the idea of giving the plugin another try, please do feel free to reach out to me on our website, I’d be happy to help you get things running smoothly.

Viewing 3 replies - 1 through 3 (of 3 total)
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