Avatars not displayed

  • Resolved cheyenneblackmoon

    (@cheyenneblackmoon)


    1 year, 8 months ago

    Hello support-team,

    I have the following problem: donors’ avatars are not displayed in the Donor Wall. I can merely see the circle with the initials of each donor. This happens both when I paste the shortcode in the widget, and when I use the shortcode builder.

    This happens also when users upload an avatar directly in the “Edit profile” section of the donor dashboard. The avatar is regularly displayed in the dashboard itself, but does not appear in the donor wall.

    The same happens in my WP-dashboard, in the “Donors” section: with the legacy view, only the initials of each donor are displayed. In the new view, also their avatars (even if a few of them do not correspond to the donors’ avatars).

    I have already spent a few hours trying all possible settings, and following other topics in this forum, unfortunately without success.

    Thanks in advance for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @cheyenneblackmoon.

    Glad you reached out.

    The Donor Wall shortcode/block was developed to use the Gravatar imafe available for that email. So, for example, if a donor uses the email [email protected], GiveWP will check on Gravatar if there is a picture for that email. If there is one, then we use it. Otherwise, we use the name initials.

    Of course we want to improve it and consider the image defined in the Edit Profile section. We created feedback for it here https://feedback.givewp.com/bug-reports/p/donor-wall-should-reflect-custom-donor-profile-image.

    ??We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

    Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

    ?Please let us know if you have further questions or need additional assistance!

    Thread Starter cheyenneblackmoon

    (@cheyenneblackmoon)

    Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
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