Autoresponder / escaped ” errors

  • Resolved wahahey

    (@wahahey)


    7 years ago

    Email copies are not being sent to people who use the contact form, and I don’t know if it is Easy WP SMTP or something else that is causing the problem. Our host has extensively tested the form and concluded that

    “The issue seem to be caused by the fact that your form is trying to add quotes (” ” ) to the Reply-To: and To: addresses and to escape them with a backslash ( \ ), which interfere with the functionality of the autoresponder script.”

    When an email is sent using the form we do receive it, but we also get an email telling us that the mail could not be delivered to the email address of the person who filled in the form. This is the error received in the ‘Mail delivery failed’ email:

    —— pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/xxxxxxx/.autorespond
    generated by [email protected] ——

    Use of uninitialized value $2 in lc at bin/autorespond.pl line 114, <STDIN> line 20.
    Use of uninitialized value $fromname in substitution (s///) at bin/autorespond.pl line 119, <STDIN> line 20.
    —

    There is no problem sending email from the test form, and no bugs/errors listed on the plugin page.

    • This topic was modified 7 years ago by wahahey.

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  • Alexander C.

    (@alexanderfoxc)

    Hi @wahahey.

    The plugin doesn’t add any quotes or whatsoever, it just puts in the values it received from scripts (your form code in this case). Which form plugin are you using on your site?

    To see some inside details, enable debug log in plugin settings and submit your contact form yourself, then look at the log and see what’s going on there.

Viewing 1 replies (of 1 total)
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