Autooptimize (or Pro) is causing my mobile hamburger navigation to not work.

  • Resolved larryfmd6410

    (@larryfmd6410)


    8 months ago

    Autoptimize (or Pro) is causing my mobile hamburger navigation to not work. I turned off all of my plugins one by one and it appears that Autoptimize is causing the hamburger menu to not function on mobile devices and browsers. I deactived the plugin and it works normally. Is there a fix? Using Jupiter X Theme and Elementor Pro.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    well, first off; when you keep AO active but AOPro off, is the problem still there?

    Thread Starter larryfmd6410

    (@larryfmd6410)

    I tried deactivating just Pro and hamburger still inoperable.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    ok, so let’s look at AO config by trying to identify what is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload). Based on that we can see what the next steps need to be ??

    Thread Starter larryfmd6410

    (@larryfmd6410)

    I turned off CSS and JS and the hamburger worked. I turned them back on one at a time and the hamburger continued to work. When disabling pro does it empty the cache?

    Thread Starter larryfmd6410

    (@larryfmd6410)

    Works now on Safari but not on Chrome

    Moderator Support Moderator

    (@moderator)

    Autoptimize (or Pro)

    As you are a customer of this developer, please contact them on their site. Developers may not support customers here.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter larryfmd6410

    (@larryfmd6410)

    Frank, Where do want me to respond?

    Thread Starter larryfmd6410

    (@larryfmd6410)

    Look Mr. or Ms. Moderator, why wouldn’t I use this form to get my site working again regardless of if I am using the free version or the pro version of the plugin? We haven’t even determined if it was the pro version or the free version of the site.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    you can contact me through the contact form at https://autoptimize.com/ @larryfmd6410 ??

Viewing 9 replies - 1 through 9 (of 9 total)
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