automticly add subtotlal to order
-
Hi,
I got probelm with my checkout page it automaticly add full subtotal to the order
any suggestion regarding this issue
Thanks
-
Hey there, @manhal! Thanks for contacting us. I’m happy to help you.
Do you mind sharing more details about the issue so we can get a better understanding of the situation?
When you say it adds full subtotal to the order, do you mean it duplicates the order?
The more details you can share with us, the better. If you can also share screenshots to show what you see on your end, that would be great. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Looking forward to your reply.
Have a wonderful day!
Hi carolm
Thanks for the responde
No the subtotal are added to every order
Here is the woo report:
` WordPress Environment WordPress address (URL): https://visiono-iq.com<br>Site address (URL): https://visiono-iq.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment Server Info: LiteSpeed<br>PHP Version: 8.0.25<br>PHP Post Max Size: 80 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB-0ubuntu0.20.04.2<br>Max Upload Size: 30 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database WC Database Version: 8.6.1<br>WC Database Prefix: wp_<br>Total Database Size: 67.09MB<br>Database Data Size: 62.47MB<br>Database Index Size: 4.62MB<br>wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_api_key: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_acpt_custom_post_template: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_acpt_custom_post_type_advanced_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_import: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_meta_box: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_relation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_custom_post_type_visibility: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_option_page: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_acpt_option_page_meta_box: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_acpt_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_acpt_taxonomy_meta_box: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_taxonomy_pivot: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_acpt_user_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_user_field_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_user_meta_box: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_woocommerce_product_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_woocommerce_product_data_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_acpt_woocommerce_product_data_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.31MB + Index: 0.34MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.22MB + Index: 0.20MB + Engine InnoDB<br>wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aiowps_audit_log: Data: 1.02MB + Index: 0.06MB + Engine InnoDB<br>wp_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_aiowps_logged_in_users: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_aiowps_message_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_bricksforge_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_eum_logs: Data: 0.38MB + Index: 0.00MB + Engine InnoDB<br>wp_jet_widgets_styles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_options: Data: 6.03MB + Index: 0.16MB + Engine InnoDB<br>wp_postmeta: Data: 49.19MB + Index: 0.36MB + Engine InnoDB<br>wp_posts: Data: 1.48MB + Index: 0.13MB + Engine InnoDB<br>wp_rank_math_analytics_gsc: Data: 0.44MB + Index: 0.63MB + Engine InnoDB<br>wp_rank_math_analytics_inspections: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>wp_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_slc_simple_login_captcha: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wp24_tld_prices_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wp24_tld_woocommerce: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wp24_whois_queries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wp24_whois_servers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts attachment: 217<br>bricks_fonts: 1<br>bricks_template: 30<br>clients: 12<br>custom-css-js: 3<br>lgx_lsp_shortcodes: 1<br>logosliderwp: 14<br>nav_menu_item: 16<br>page: 29<br>piotnetforms: 7<br>piotnetforms-data: 2<br>post: 19<br>product: 31<br>revision: 241<br>shop_coupon: 1<br>shop_order: 2<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 8 Security Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (23) ManageWP - Worker: by GoDaddy – 4.9.19<br>ACPT: by Mauro Cassani – 1.0.197<br>All In One WP Security: by All In One WP Security & Firewall Team – 5.2.9<br>Blocks CSS: CSS Editor for Gutenberg Blocks: by ThemeIsle – 2.6.5<br>Bricksable: by Bricksable – 1.6.46<br>Brickscore: by Brickscore – 1.4.0.8<br>BricksExtras: by BricksExtras – 1.4.6<br>Bricksforge: by Bricksforge – 2.1.6<br>Buttonizer - Smart Floating Action Button: by Buttonizer – 3.4.3<br>Advanced Scripts: by Clean Plugins – 2.5.2<br>Instant Indexing: by Rank Math – 1.1.17<br>Site Kit by Google: by Google – 1.122.0<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.1<br>Max Addons Pro for Bricks: by BloomPixel – 1.6.2<br>Piotnetforms Pro: by Piotnet – 2.1.19<br>reCAPTCHA for WooCommerce: by Elliot Sowersby<br>RelyWP – 1.3.3 Rank Math SEO: by Rank Math – 1.0.214<br>Stackable - Gutenberg Blocks: by Gambit Technologies<br>Inc – 3.12.11 WooCommerce: by Automattic – 8.6.1<br>WP Mail SMTP: by WP Mail SMTP – 4.0.1<br>WP24 Domain Check: by WP24 – 1.10.10<br>WPvivid Plugins Pro: by wpvivid.com – 2.2.23<br>WPvivid Backup Plugin: by WPvivid Team – 0.9.97 Inactive Plugins (3) Easy Updates Manager: by Easy Updates Manager Team – 9.0.17<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.3.1 WPCode Lite: by WPCode – 2.1.9 Dropin Plugins (1) object-cache.php: object-cache.php Must Use Plugins (1) ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5) Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages Shop base: #489 - /shop/<br>Cart: #490 - /cart/<br>Checkout: #491 - /checkout/<br>My account: #492 - /my-account/<br>Terms and conditions: #7299 - /%d8%a7%d8%aa%d9%81%d8%a7%d9%82%d9%8a%d8%a9-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85/ Theme Name: Bricks Child Theme<br>Version: 1.1<br>Author URL: https://bricksbuilder.io/<br>Child Theme: ?<br>Parent Theme Name: Bricks<br>Parent Theme Version: 1.9.7.1<br>Parent Theme Author URL: https://bricksbuilder.io/<br>WooCommerce Support: ? Templates Overrides: bricks/archive-product.php<br>bricks/woocommerce/cart/cart-empty.php<br>bricks/woocommerce/cart/cart.php<br>bricks/woocommerce/cart/proceed-to-checkout-button.php<br>bricks/woocommerce/checkout/form-checkout.php<br>bricks/woocommerce/checkout/form-pay.php<br>bricks/woocommerce/checkout/order-receipt.php<br>bricks/woocommerce/checkout/thankyou.php<br>bricks/single-product.php Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-03-16 16:50:47 +03:00<br>Options: ?<br>Notes: 142<br>Onboarding: completed Action Scheduler Canceled: 24<br>Oldest: 2024-02-15 09:54:58 +0300<br>Newest: 2024-02-15 09:54:58 +0300 Complete: 724<br>Oldest: 2024-02-15 08:49:13 +0300<br>Newest: 2024-03-15 23:23:31 +0300 Failed: 57<br>Oldest: 2022-12-08 21:38:35 +0300<br>Newest: 2024-01-13 17:55:53 +0300 Pending: 5<br>Oldest: 2024-03-16 23:23:31 +0300<br>Newest: 2024-03-21 09:15:52 +0300 Status report information Generated at: 2024-03-16 07:23:43 +03:00<br>`
no fatal error
and here the screenshot of the issue
https://snipboard.io/5x8Jyg.jpg
you clearly see the subtotal is added automatically
Thanks again for the support
Hello manhal
Thank you for sharing SSR and a screenshot.
The subtotal that you are seeing is an expected output.
This subtotal shows the cost of products before shipping rates are applied.https://snipboard.io/rGoEpJ.jpg Please let me know if you are facing another problem.
It would be helpful if you could add a few more products to your cart and then go to the Checkout page.I look forward to your reply. ??
Thanks for the quick support
- The topic ‘automticly add subtotlal to order’ is closed to new replies.