Automations don’t work

  • Hello,

    I set up a welcome-email automation for new newsletter subscribers, but those emails are not being sent. sometimes they arrive hours or days later, sometimes not at all. users have to confirm their subscription, the confirmation mail is being sent without problems and also I get the confirmation email when somebody has confirmed their subscription. just the welcome-email is not being sent after the confirmation.
    I tried now to make a new automation, since mine is already 2 years old and it seems you have a new automation feature, but this also doesnt work.

    Happy to hear from you,
    Karoline

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @kroh,

    As you mention, the new Automation feature has replaced the old “welcome email” functionality, so setting up the email there would be the best option.

    With the new Automation you set up, is it the same situation where “sometimes they arrive hours or days later, sometimes not at all”?

    Please send over screenshots of how you have set up the Automation — how it’s displaying in the Automation editor, as well as under the MailPoet > Automations list. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Also, please copy and paste the information from MailPoet > Help > System Info, and send that over as well. Please be sure to remove any sensitive information like your email address before pasting the System Info here.

    Finally, please send screenshots of your MailPoet > Help > System Status page as well. Make sure to capture the full page, or take multiple screenshots to capture all the info on the page.

    Thank you!

Viewing 1 replies (of 1 total)
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