• I have set up a form to capture new subscribers (they get a free ebook), and an automation to send out a 2nd email once someone subscribes to this list (where they get a link to the ebook). The automatation never sends! The default email to confirm subscription gets sent but the automation never sends the next email with the ebook link… Can someone tell me if the free version of this plugin doesn’t allow another email to be sent? The site already has a newsletter subcription list and form, but I created a new list and form to capture the ebook subscribers. Just cannot get the automation to work. Can you only have one “Welcome to Subscribers” email/automation per site, even though I have two separate lists?

    I’m using MailPoet sending with a MailPoet account. I’ve authenticated with my domain CNAME & TXT records. I’ve set up a Cron Job on the server that’s working. What am I missing? Everything is updated to latest versions.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @cdtl ,

    I’m taking a look at your account and your automations should send out without any issue.

    Is there a particular error you’re seeing when you try to send out your emails? If yes, can you send us a screenshot of this error message?

    Also kindly send us the following:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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