Automation not complete

  • Resolved aicomp

    (@aicomp)


    3 months, 3 weeks ago

    Hi,

    I have two automations. One for logged-in users and one for anonymous users. Both used for the same approach. A Elementor form is submitted and a post with custom post meta should be created. With the logged-in user everything works great. But with the anonymous submission a post is created but only the title is filled. All other custom post type fields (post meta) stay empty. I don’t understand why that happens. In the post creation action both scenarios have exactly the same configuration.

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Tino Calvo

    (@tinocalvo)

    Hi @aicomp ,

    Please, be sure that you are using the correct meta keys. Also, if you are using tags from the trigger “Submit a form” from elementor, be sure the ID you are using matches the trigger ID.

    I also recommend you to generate again the trigger tags you are using.

    If that does not work, sometimes WordPress needs a little bit of time to process metas, so you can try our add-on “Schedule Actions” to add a little delay in the action.

    You can find more information about the Schedule Actions add-on here: https://automatorwp.com/add-ons/schedule-actions/

    Hope it helps!

    Thread Starter aicomp

    (@aicomp)

    Hi Tino,

    The meta keys are all identical with the ones in the automation for logged-in users submitting the form.

    And the post with the title will be generated with the automation. But the following meta data will not be generated. But only in the anonymous submission. Same action with same data but in anonymous scenario the meta data stays empty what you can also see in the logs.

    So my question here is: What’s the technical difference here between the logged-in and anonymous scenario and why should the additional plugin would make sense if it all works well in the scenario for logged-in users submitting the form?

    Plugin Author Tino Calvo

    (@tinocalvo)

    Hi @aicomp ,

    The meta data in both logged-in and anonymous trigger should work in the same way.

    Are you using tags in the meta value field? When you are using tags, you can’t copy and paste them from another automation, you need to put them manually (using the button at the right).

    That’s because each time you click on a trigger, it generates a new ID and that ID is used in the tag name, so if you copy-paste it from another automation it won’t work.

    Hope it helps!

    Thread Starter aicomp

    (@aicomp)

    Ah, got it. Thanks, I’ll try that.

Viewing 4 replies - 1 through 4 (of 4 total)
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