Automation for new subscribers

  • foudelle

    (@foudelle)


    2 months ago

    Hi,

    I use an automation for new subscribers. After they confirm their subscription (double opt-in), they receive an email with a discount code for their first purchase. The option to run the automation only once per subscriber is disabled.

    However, when an already registered subscriber tries to register again, they receive the confirmation email (double opt-in), but it no longer triggers the automation. My expectation is that given the setting that a subscriber can receive this email multiple times, the automation should also be triggered for already known subscribers.

    Is that correct? Or can this still be set in some way?

    Thanks in advance.

Viewing 1 replies (of 1 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @foudelle,

    The confirmation email is triggered by the form submission itself. Even if the person is already subscribed, it will still trigger the confirmation email again if they later submit the form again (as it gives some indication that the form submission was successful).

    However the Automation is triggered by the subscriber being subscribed/added to the List (not by the form submission). This is different because if they are already on a list, they are not added to the list again. In order to subscribe to the list again, they would first need to leave the list.

    If you wanted to send the email every time, perhaps you could include a step at the end of the Automation to also remove the subscriber from the List.

    Please let me know if you have any questions. Thank you!

Viewing 1 replies (of 1 total)
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