Automation for logged out user only fires when logged in as Admin

  • Resolved sashimisensei

    (@sashimisensei)


    2 years, 1 month ago

    Hi,

    I have created an automation to create a new WP user with a specific username whenever a new customer books a service in Amelia plugin and send them a welcome email. Please see pictures of my automation here (https://imgur.com/XF6Lv4B, https://imgur.com/M6rfVOL, https://imgur.com/Tmhh5k7).

    In testing on the live site, this works fine while I am logged into WP as an admin. However, on the live site, when an actual new customer (not logged into WP) books a service, the automation fails to run. I really can’t understand where I am going wrong. Any help would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sashimisensei

    (@sashimisensei)

    The log shows this result: https://imgur.com/UpnQ5ND

    This was a brand new user, so I’m confused how the user was found by email…?

    Plugin Contributor Paco González Pérez

    (@pacogon)

    Hi @sashimisensei !

    I would be more than happy to assist you today.

    It is because your automation is configured this way:
    Create user->If user already exists then do not run the actions.

    And in your log AutomatorWP tells you that the user already exists, that’s why it aborts the automation.
    In this case you will have to define:
    Create user->If user already exists then select existing user.

    Hope it helps!

Viewing 2 replies - 1 through 2 (of 2 total)
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