Automatically emailing of invoice

Hi!
Yes, this is a built in feature – most paypal gateways will set the order to processing after the payment has completed. In the General settings tab of the plugin, you can check the checkbox for the processing order email, and the plugin will attach the PDF invoice to this email.

Let me know if you have any other questions!

Have a great day!
Ewout

Hi Ewout

I am having an issue with the emailing of invoices to customers, we have Admin New Order email checked and the Customer Invoice Email, but none of these are coming through. Any advice please?

Many thanks

Abigail

Hi Abigail,
Is the email not coming through at all, or is the PDF not attached?
If the email is not sent at all, it’s probably related to the out of memory error that you reported before.

Note that the Customer Invoice email is never sent automatically, only manually (via the order actions in the top right in the edit order page).

You can test if the PDF is sent when you send any of the emails that you have attached the invoice to by sending an email manually like that.

Hope that helps!

Ewout

Hi Ewout,

It is not coming through at all, you can see the PDF on the orders page in Woo so it is definitely being generated.

Thanks as always for your help, I’ve left you a review.

Have a great day

Abigail

Hi Abigail,
First of all, thanks for the review! I really appreciate that!

If you see the pdf on the orders page it does not automatically mean it can be generated when sending the email (when other processes may take up additional memory).

Here’s what I would do to find out what is causing this:

Check if emails are working without the PDF

• Disable (uncheck) all PDF attachments in the PDF invoice settings
• Go to an order and manually send an email (for example the admin new order email) via the order actions in the top right
• If you received this email, try enabling the pdf attachment for this same email
• Manually send the email again
• Does the email not come through? Then the plugin is probably running out of memory somewhere
• If you didn’t receive the email even without the pdf attached to it, there is something wrong with your email configuration. Double check that this email is enabled in WooCommerce > Settings > Emails. If it is, you probably need to set up WordPress/WooCommerce to send the emails via SMTP, For example with WP Mail SMTP. No need to do that if you did receive the email the first time though!

Check if this is a memory issue
If in the previous step the email sent fine without the PDF but never arrived with the PDF, then it is likely that you don’t have sufficient memory for your website.

• Go to the status tab of the PDF invoice settings (WooCommerce > PDF Invoices > Status
• Check what it says your memory limit is
• If the memory limit is 64M or lower, I recommend increasing the memory limit, there’s a link on that same page that tells you how to do this.

If all of the above doesn’t help, ask your host for the PHP error log from your site for the last day. Email it to me at [email protected].

Hope that helps!

Ewout