Automatically cancel on hold orders if status unchanged in 72 hours

Hi,

I understand you would like to cancel orders that are on hold, after 72 hours if the payment is not clear/confirmed.

An alternative solution, you can check the inventory settings, look for the setting called Hold Stock (minutes) You can tell WooCommerce for how long you can hod a product if it is unpaid, after that period the pending order is cancelled.

You can check this web article that discusses the same idea using custom code: Woocommerce auto cancel On-Hold after X days.

I hope this helps.

Hi Igor, thank you but as far as I know the Hold Stock function only refers to orders that are paid immediately (eg: credit card), not BACS payments. I specifically want this for BACS payments. I had a look at the link – I wouldn’t be able to code this and it looks like this solution is 5 years old. Other than getting a developer to custom code this function or create a plugin, is there no other way to set this for BACS orders?

Hi,

I understand your point, please note that according to our support policies, we are unable to provide support for customizations I’d suggest getting in touch with a web developer or one of the vetted experts listed at https://woocommerce.com/customizations/.

They can help you to adapt the code according to your needs.

Also, in this web article there is another work-around, please check: Woocommerce auto cancel order after X days, I understand this is not exactly what you would like to do, but it looks like a good starting point.

Hope this helps.

Thanks Igor, I appreciate your reply!

Hi @page52

You are most welcome and we’re glad that worked! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!