Automatic Welcome mail not going out

  • Resolved Sinkadus

    (@niwin)


    2 years, 1 month ago

    Hi

    On this page: https://spikemetoden.se/appen/ there is a sign-up form that has one function: send out an email with certain instructions, to the email that is submitted.

    The form collects the email and add that to the list, but no email (Welcome message) goes out. I made it work with MailPoet as service, but since I couldn’t deactivate the opt-in function while using MailPoet, I can’t use that. So I switched to SMTP with my host, and it seems to work fine (the test email goes out fine). But no automatic email…

    Whats wrong here? Can somebody help…

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @niwin,

    So you’d like the users to be subscribed without having to go through the opt-in process and then receive a Welcome Email after subscribing, is that right?

    As you mentioned, double opt-in is enforced when sending with our sending service, so it would not be possible to deactivate it.

    If you’re using a 3rd-party sending method and no email is sent, it could be that something is wrong with the sending method’s settings. Can you please confirm you can send a test email from MailPoet > Settings > Send With… > Other?

    Thread Starter Sinkadus

    (@niwin)

    Yes, as I said the test email works fine with smtp email with my hosting settings.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @niwin,

    Sorry I missed that information in your original message.

    Can you please let us know if the Welcome Emails are scheduled but not sent, or if they are sent but not delivered?

    If they’re being sent from the plugin but not delivered to your mailbox, I’d suggest sending an email to https://www.mail-tester.com to check if there are any deliverability issues.

    If they are being scheduled to be sent, it could be that the subscribers’ statuses are “Unconfirmed”, “Inactive” or something else other than “Subscribed”. Can you please check if the subscribers are all added to the right list and listed as “Subscribed” there?

    Thread Starter Sinkadus

    (@niwin)

    They have status “sent”. But the are not delivered.

    I got a perfect 10/10 score for the mail-tester.com.

    So looks like the plugin doesn’t not send out any emails…

    So what to do?

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again,

    Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

    Make sure to include a couple of email addresses that should have received the emails.

    Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

    Cheers

    Thread Starter Sinkadus

    (@niwin)

    Hi, thanks for reaching out. As of now, the automatic sending seems to be working. Not sure what has changed, but unless it starts acting up again, I’ll consider this thread solved. Thanks for all the help!

Viewing 6 replies - 1 through 6 (of 6 total)
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