automatic sync products

  • Resolved abel

    (@musicosprofesionales)


    3 years, 8 months ago

    Hello, I′m having some issues with plugin.
    I have wp 5.6.2
    woocommerce 5.0.0
    facebook woocommerce 2.3.1 but I try 2.3.0 and I have this issue too.

    When I click marketing >Facebook> Product Sync It starts syncing and never ends:

    Your products are syncing – you may safely leave this page 1 item remaining.

    And I can not change nothing: enable product sync, Exclude categories from sync …
    I had unistall and delete app, uninstall and delete plugin and nothing. First days it worked well, but now it have issues, I do not install plugins since that
    Could you please help me? Thanks in advance

    • This topic was modified 3 years, 8 months ago by abel.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @musicosprofesionales,

    Could you please check if the issue persists with the Storefront theme activated and all plugins except for WooCommerce and the Facebook for WooCommerce extension deactivated?

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If the issue exists after the conflict test, please share your site’s System Status report to help us understand your setup and help further.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    I had to assign 2G of Memory to PHP-Fpm for the sync to ever get to completion. This is a very hungry little plugin indeed.

    Thread Starter abel

    (@musicosprofesionales)

    Hello again.
    I had try to do that, all deactivate with storefront theme and I still have this issues.
    You can see screenshot with status:

    Thanks in advance

    Thread Starter abel

    (@musicosprofesionales)

    Pic

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @musicosprofesionales

    Could you please increase your WordPress PHP memory limit? Here is the guide to do that.

    As @mitchellk noted above, syncing may require more memory to complete.

    Let me know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)
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