Automatic signup notifications no longer being sent since plugin update

  • Resolved abinternet

    (@abinternet)


    8 years, 4 months ago

    A website which I now manage for a client has been using your plugin successfully for some years now. However, since one of the recent updates it has come to my attention that the automated acknowledgment and notification emails – which should be sent out when someone signs up to a registration form on the site – are no longer being issued.

    There should be an email that goes back to the email address of the person who submitted the form, acknowledging that they have registered, and it’s also set to send an email to three separate email addresses advising administrators of the new registration. The form contents ARE still being successfully added to the Participants database. It’s just the automated emails that have stopped working (I’ve checked spam traps etc. but there’s definitely no emails going out).

    It was all working fine at around 20 November, but sometime since then it stopped working and there have been no changes made to the plugin settings since that time. I have however updated the plugin since then to your latest versions, and am currently using your latest version 1.7.1.1. The checkbox “Send an email notification that a signup has occurred” is still ticked. When testing the web form today I tried changing the contents of the field named “Signup Notification Recipients” from the three comma separated addresses (which worked OK previously) to contain just one email address (just in case that was now causing a bug) but it’s made no difference.

    Can you suggest what I can do to fix this problem?

    Thanks
    Gareth

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author xnau webdesign

    (@xnau)

    I’m not seeing anything in an update that would affect this, and it’s working in my tests.

    You’ve tested it yourself, that’s good and you’re certain you’re not getting either email. That leaves two possibilities: either an error in the plugin or a change in your server where the normal email sending does not work anymore. that is less likely, but it does happen.

    So, to troubleshoot this, I suggest first you set up your PHP error log, making sure that the error log setting is active in all WP directories. Turn on WP_DEBUG (you can do this only for yourself if you want) then monitor the PHP error log while you test a submission. That will give me some concrete information to go on.

    Another thing you can do is to install an SMTP (another way for the server to send email that is commonly used) plugin and set it up so your WP install is using SMTP to send mail. The SMTP plugin will give you a way to test an email so you can be sure the underlying functionality is working.

    Thread Starter abinternet

    (@abinternet)

    Thanks very much for the quick response. Well I WAS going to do what you suggested (although I was gonna first have to find out how to set up the PHP error log as I haven’t a clue how to do that to be honest!). HOWEVER, when I logged into WordPress admin this morning it informed me that a new version (1.7.1.2) of your plugin was available. So I installed that, tested the form again, and voila all the notification emails are working again!

    So are you sure this was not a bug in a previous version? It just seems strange that my emails stopped working after a recent update, but have started working again after the latest update.

    Maybe just a coincidence though, or something my host has been playing around with in the background. I’m happy it’s resolved anyway.

    Plugin Author xnau webdesign

    (@xnau)

    Glad to hear it’s fixed…not sure what broke it before, but it’s conceivable that an error prevented the email getting sent…I didn’t get any other reports like yours, so I really don’t know.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Automatic signup notifications no longer being sent since plugin update’ is closed to new replies.

Tags