Automatic Receipt Creation with Invoice

  • Resolved maikbrauer

    (@maikbrauer)


    11 months, 3 weeks ago

    we’ve the issue that customers don’t receive order Receipts including the PDF-Invoice from the Webpage.

    Right now, we have activated the Automatic Receipt Creation for the following items:

    • Processing order

    Not sure if that is the right one to choose, probably we need the item “Completed Order” to be enabled.

    So that in our case the Processing order state will never happen for some Payment use-cases, right?

    But instead, the Completed Order is always happening at end in case of a successful transaction.

    Can you guide me what needs to be configured or point me to the logs to proof what is happening?

    Many Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Darren Peyou

    (@dpeyou)

    Hello @maikbrauer,

    You are mentioning features from one of our paid extensions, so you must send us an email at [email protected].

    WordPress forbids support of paid software in these forums.
    See you there. ??

    Thread Starter maikbrauer

    (@maikbrauer)

    Hi @dpeyou

    I did but they told me that we do not use the paid version. And we also have no License. So it must be the free version. Therefore they guided me here to post that question. Now you are sending me back. That’s strange.

    Cheers
    Maik

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @maikbrauer,

    Sorry for the mix-up! My colleague Darren did not know that you wrote to our premium support channel, and I redirected you here, that is the right place to ask for support to the free main version. The reason he thought you were using one of our paid extensions, is that you mentioned the receipt, which is one of our documents included in the Professional extension, but maybe you are using the PDF invoice renamed as “Receipt”?

    Anyway, please note that the way our free plugin creates a PDF invoice automatically is based on the order email notifications attachments, which you can configure under?WooCommerce > PDF Invoices > Documents > Invoice > Attach to: The attachment process will create an invoice document with its respective number:

    A screenshot that displays the Attach to setting

    You have mentioned that you selected the Processing order notification, therefore, when the order has reached the Processing status, the invoice should be attached in its respective notification, unless you have an issue with the email sending, or you have selected the Processing status within the Disable for setting, which is located in the PDF invoices options as well:

    Could you please double-check your settings to see if by any chance you have selected the Processing status within the Disable for setting? If so, please remove it, save your changes, place a testing order, and change its status to Processing, to see if the PDF invoice is created automatically this time.

    Thread Starter maikbrauer

    (@maikbrauer)

    Hi @yordansoares,

    sorry for my late reply!
    I checked the Disable for setting which is empty in my case. So this seems to be OK.

    My guess is that we never reach the Status flag “Processing Order” as since the order it went to the state “Reduce from Stock” to “Waiting for Payment (from Stripe)” and then from there to “Order Completed” So I am not sure if that Status you mentioned will happen in some circumstances of an order process. Maybe is jumps over this status and goes immediate into on of the other status flags.

    Don’t we need to put the Check/Flag to the status “Order Completed”?
    Not sure which is the right status to choose and also I am not sure which status levels sometimes will be skipped depending on whatever trigger. So it might be that the status, which I have chosen to send the Invoice will never happen or only in rare cases. See my point?

    What do you think? Do you need more Debug Infos? What else can be done here?
    Thanks a lot.

Viewing 4 replies - 1 through 4 (of 4 total)
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